Privacy Policy

Last Update: 30-Sep-2025

1. Introduction

Who We Are

Zevo360 Technologies Pvt Ltd ("Zevo360," "we," "us," or "our") is the provider of an AI-driven parenting platform designed to support parents in tracking their children's development and milestones.

Scope of This Policy

This Privacy Policy explains how we collect, use, share, and protect your personal information when you:

  • Visit our website
  • Use our mobile application
  • Interact with our services
  • Communicate with our team

By using Zevo360's platform, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

Key Terms

  • Platform: Our website, mobile application, and related services
  • User: Any individual who accesses or uses our Platform
  • Personal Information: Information that identifies, relates to, describes, or could reasonably be linked to you
  • Child Data: Information related to children under 18 years of age, provided by parents or guardians

2. Information We Collect

Categories of Personal Information

We collect the following types of information:

A. Contact Information

  • Name, email address, mobile number
  • User ID and device information
  • Location data (when permitted)

B. Payment and Subscription Information

  • Billing details and purchase history
  • Subscription status
  • Transaction receipts (Note: complete payment card details are processed securely by our payment partners, not stored by Zevo360)

C. User-Generated Content

  • Photos and videos you upload
  • Comments and reviews
  • Parenting milestones and records

D. Device and Usage Information

  • Device type and operating system
  • App usage patterns and interactions
  • Performance and diagnostic data

E. Child-Related Information

  • Child's name, age, and gender (when provided by parent/guardian)
  • Developmental milestones and preferences
  • Behavioral patterns relevant to parenting support

How We Collect Information

A. Directly From You

  • When you create an account or subscribe
  • When you provide information about your children
  • When you upload content or interact with features
  • When you contact customer support

B. Automatically

  • Through cookies and similar technologies
  • Through app analytics tools
  • From your device when you use our Platform

C. From Third Parties

  • Service providers who help operate our Platform
  • Social media platforms (if you use social login features)
  • Only from third parties who have your consent to share data

Information About Children

Our Platform is designed for parents and guardians. We do not knowingly collect information directly from children under 18. All child-related information is provided by parents or guardians, who are responsible for obtaining any necessary consent from the other parent/guardian where applicable.

3. How We Use Your Information

Purposes of Processing

We use your personal information to:

A. Provide and Improve Our Services

  • Create and manage your account
  • Deliver personalized parenting plans based on your child's age and developmental needs
  • Provide recommendations and reminders for milestones
  • Store and allow access to photos, videos, and memories
  • Analyze usage patterns to improve our Platform

B. Communication and Support

  • Respond to your inquiries and provide customer support
  • Send important service updates and notifications
  • With your consent, send marketing communications about features or offers

C. Security and Legal Compliance

  • Protect the security of our Platform
  • Detect and prevent fraud or misuse
  • Comply with legal obligations
  • Establish, exercise, or defend legal claims

D. Business Operations

  • Process payments and manage subscriptions
  • Conduct internal analytics and research
  • Maintain proper business records

Legal Bases for Processing

We process your personal information based on the following legal grounds:

A. Contractual Necessity

  • To provide our services as agreed in our Terms of Service
  • To process your subscription and payments

B. Consent

  • For marketing communications (which you can opt out of at any time)
  • For collecting certain types of sensitive information
  • For processing children's information provided by parents/guardians

C. Legitimate Interests

  • To improve our services and develop new features
  • To ensure the security of our Platform
  • For internal analytics and business planning

D. Legal Obligation

  • To comply with applicable laws and regulations
  • To respond to valid legal requests from authorities

Data Minimization Practices

We are committed to collecting only the information necessary to provide our services. We conduct Privacy Impact Assessments (PIAs) to ensure we limit data collection to what is required for our stated purposes.

4. How We Share Information

Categories of Third Parties

We may share your information with the following categories of recipients:

A. Service Providers

  • Cloud hosting providers
  • Payment processors
  • Email and SMS communication services
  • Analytics providers
  • Customer support tools

B. Professional Advisors

  • Legal advisors
  • Accountants and financial consultants
  • Business consultants (under confidentiality agreements)

C. Legal Authorities

  • When required by law
  • In response to valid legal requests
  • To protect our rights or the safety of users

What We Don't Do With Your Information

  • We do not sell your personal information to third parties
  • We do not use your data for purposes incompatible with those described in this policy
  • We do not allow third parties to use your information for their own marketing purposes without your explicit consent

International Transfers

Your information may be transferred to and processed in countries other than your country of residence.

When we transfer your information internationally, we implement appropriate safeguards:

  • Data encryption during transit and storage
  • Access controls and authentication requirements
  • Secure cloud infrastructure with compliance certifications
  • Regular security assessments of our systems and partners

While we do not rely on Standard Contractual Clauses for consumer services, we ensure that all data transfers comply with applicable data protection laws and follow industry best practices for security.

5. Your Privacy Rights

Global Privacy Rights

Regardless of your location, you have the right to:

A. Access Your Information

  • Request a copy of the personal information we hold about you
  • Understand how we use and process your data

B. Correct Your Information

  • Update inaccurate or incomplete personal information
  • Request corrections to your account details

C. Delete Your Information

  • Request deletion of your personal information when it's no longer needed
  • Have your account and associated data removed from our systems

D. Object to Processing

  • Object to certain uses of your information
  • Opt out of direct marketing communications

European Economic Area (EEA), UK, and Similar Jurisdictions

If you are located in the EEA, UK, or other jurisdictions with similar laws, you have additional rights:

A. Data Portability

  • Receive your personal information in a structured, commonly used format
  • Transfer your data to another service provider where technically feasible

B. Restriction of Processing

  • Request that we limit how we use your data in certain circumstances
  • Temporarily pause processing while we verify or review your request

C. Withdraw Consent

  • Withdraw previously given consent at any time
  • This will not affect the lawfulness of processing based on consent before withdrawal

D. Lodge a Complaint

  • File a complaint with your local data protection authority if you believe we have violated applicable privacy laws

How to Exercise Your Rights

To exercise any of these rights:

  1. Email us at contact@zevo360.com
  2. Use the "Privacy Settings" section in your account
  3. Contact our privacy team at the address listed in the "Contact Information" section

When submitting a request, please:

  • Clearly state which right(s) you wish to exercise
  • Provide sufficient information for us to verify your identity
  • Allow up to 30 days for us to respond (though we typically respond sooner)

Response Timeframes

We will respond to your requests without undue delay and no later than one month from receipt. If we need additional time due to the complexity of your request, we'll notify you within the initial one-month period and may extend our response time by up to two additional months.

6. Data Security and Retention

Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

A. Technical Safeguards

  • Encryption of data in transit and at rest
  • Secure cloud infrastructure with regular updates
  • Firewalls and intrusion detection systems
  • Regular security testing and vulnerability assessments

B. Organizational Controls

  • Role-based access controls
  • Employee training on data protection
  • Strict confidentiality obligations
  • Regular security reviews and audits

C. Third-Party Security

  • Vendor security assessments
  • Contractual data protection requirements
  • Regular compliance verification

Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

A. Account Information

  • Retained for the duration of your active subscription
  • Deleted within 90 days after account closure or subscription termination

B. Marketing Preferences

  • Retained until you opt out or request deletion
  • Minimal contact details may be retained to honor your marketing preferences

C. Transaction Records

  • Retained as required by tax, accounting, and legal obligations (typically 7 years)
  • Anonymized where possible after the required retention period

D. Usage Data

  • Aggregated and anonymized for analytical purposes
  • Raw data deleted or anonymized within 12 months

Data Breach Notification

In the unlikely event of a data breach that compromises your personal information:

  1. We will notify affected users without undue delay, typically within 30 days
  2. Our notification will include:
    • The nature of the breach
    • Likely consequences for affected users
    • Measures we've taken or will take
    • Contact information for questions
  3. We will cooperate with regulatory authorities as required by law

7. Cookies and Tracking Technologies

Types of Cookies We Use

A. Essential Cookies

  • Required for the Platform to function properly
  • Enable core features like authentication and security
  • Cannot be disabled as they are necessary for service delivery

B. Functional Cookies

  • Remember your preferences and settings
  • Enhance your user experience
  • Can be disabled, but may limit certain features

C. Analytics Cookies

  • Help us understand how users interact with our Platform
  • Provide insights to improve our services
  • Can be disabled through your browser settings

D. Marketing Cookies

  • Track your activities across websites for targeted advertising
  • Only used with your explicit consent
  • Can be disabled at any time

How to Manage Cookies

You can control cookies through:

  1. Browser Settings: Most browsers allow you to block or delete cookies
  2. Our Cookie Banner: Use the preferences center when you first visit our website
  3. In-App Settings: Adjust tracking preferences in your account settings

Web Beacons and Similar Technologies

We also use:

  • Web beacons (small graphic files) to monitor email engagement
  • Analytics SDKs in our mobile app to understand usage patterns
  • These technologies help us improve our services and user experience

8. Children's Privacy

Parental Consent Mechanism

Our Platform is designed for parents and guardians to track their children's development:

  1. We require users to confirm they are at least 18 years old during registration
  2. Parents/guardians provide self-declaration that they have authority to share information about their children
  3. We collect only the minimum necessary information about children to provide our services

Special Protections for Children's Data

We implement additional safeguards for children's information:

  1. Children's data is used solely to provide the parenting support services
  2. We do not use children's data for marketing or advertising purposes
  3. We implement stricter access controls for systems processing children's data
  4. Parents can review, update, or delete their children's information at any time

Children's Direct Access

Our Platform is not intended for direct use by children under 18. If we learn that we have collected information directly from a child without parental consent, we will promptly delete that information.

9. California Residents' Rights (CCPA/CPRA)

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

Categories of Information Collected

The table below describes the categories of personal information we have collected in the last 12 months:

Category of Personal Information Examples Collected Business Purpose Disclosed to Third Parties Data Sold to 3rd Party
Identifiers Name, email address, phone number, IP address, device ID, account login Yes Account creation, authentication, service delivery, communications No No
Personal information categories listed in the California Customer Records statute Name, address, telephone number, payment information (processed by payment partners) Yes Account management, subscription processing, service delivery Payment processors, cloud service provider No
Protected classification characteristics Age (of parent and child), gender Yes Providing age-appropriate content and developmental guidance Analytics providers (in aggregated form only) No
Commercial information Subscription history, purchase records, product preferences Yes Processing payments, service delivery, improving product offerings Payment processors, analytics providers No
Biometric information None No N/A N/A No
Internet or other electronic network activity Only App usage data, interaction with features Yes Service improvement, debugging, analytics Analytics providers, cloud service providers No
Geolocation data General location (city/region level) No N/A N/A No
Sensory data Photos and videos uploaded by users Yes Storing and displaying user content as part of service features Cloud storage providers No
Professional or employment-related information None No N/A N/A No
Non-public education information None No N/A N/A No
Inferences drawn from other personal information User preferences, characteristics, behavior patterns Yes Personalization of content, service improvement Analytics providers (in aggregated form only) No

Your California Privacy Rights

A. Right to Know

  • Request specific information about what personal information we collect, use, and share
  • Receive this information in a portable format

B. Right to Delete

  • Request deletion of your personal information, subject to certain exceptions

C. Right to Correct

  • Request correction of inaccurate personal information

D. Right to Opt-Out

  • Opt out of the "sale" or "sharing" of personal information (Note: Zevo360 does not sell or share personal information as defined by California law)

E. Right to Limit Use of Sensitive Personal Information

  • Limit the use of sensitive personal information (Note: We collect minimal sensitive information and use it only for the purposes disclosed)

F. Right to Non-Discrimination

  • Exercise your rights without discrimination in service quality or pricing

How to Exercise Your California Privacy Rights

To exercise these rights:

  1. Email us at contact@zevo360.com
  2. Use the "Privacy Rights Request" form in your account settings
  3. Call our number at +919575005180

We will verify your identity before fulfilling your request. You may designate an authorized agent to make a request on your behalf by providing written permission and verifying your identity with us.

We will respond to verifiable consumer requests within 45 days, unless we require additional time (up to 90 days total), in which case we will notify you of the extension.

10. Changes to This Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • New features or services
  • Legal or regulatory requirements

Notification of Changes

When we make significant changes to this Privacy Policy:

  1. We will post the updated policy on our website and in our app
  2. We will update the "Last Updated" date at the top of the policy
  3. For material changes, we will notify you directly via email or in-app notification

Review of Changes

We encourage you to periodically review this Privacy Policy. Your continued use of our Platform after changes to this policy constitutes acceptance of the updated terms.

11. Contact Information

Data Privacy Contact

For privacy-related inquiries or to exercise your rights:

  • Email: contact@zevo360.com
  • Phone: +919575005180
  • Postal Address:
    Zevo360 Technologies Pvt Ltd
    13/1, Sita Bagh Colony,
    Near Dhenu Market, Nehru Park 2,
    Indore, Madhya Pradesh 452003,
    India

Response Time

We aim to respond to all privacy-related inquiries within 7 business days and resolve requests within 30 days.

Additional Help

If you have unresolved concerns, you have the right to contact your local data protection authority.

Thank you for trusting Zevo360 with your information. We are committed to protecting your privacy and providing a secure, valuable service for your parenting journey.