Cancellation & Refund Policy

Effective Date: 13 February 2024

Welcome to Zevo360! We're committed to providing you with an exceptional experience with our parenting app. Our Cancellation and Refund Policy outlines the terms and conditions regarding cancellation of subscriptions and refund requests. Please read this policy carefully before using Zevo360 or subscribing to our services.

Cancellation Policy

You have the right to cancel your subscription to Zevo360 at any time. To initiate the cancellation process, please follow these steps:

  • In-App Cancellation: You can cancel your subscription directly through the Zevo360 mobile application. Simply navigate to the account settings or subscription management section of the app.
  • Customer Support: Alternatively, you can request cancellation by contacting our customer support team via email at contact@zevo360.com or through WhatsApp at +919109044170. Please provide your account details (such as username or email associated with the account) to expedite the process.

Refund Policy

Zevo360 offers refunds under the following circumstances:

  • Technical Issues: If you encounter technical issues or experience service disruptions that significantly impair your ability to use Zevo360 as intended, you may be eligible for a refund. Please report such issues promptly to our customer support team for assessment.
  • Fraudulent Transactions: In cases of unauthorized transactions due to fraudulent activities, you are entitled to a refund upon verification by our fraud detection systems.

Refund Process

To request a refund, please follow these steps:

  1. Contact Support: Submit a refund request to our customer support team via email at contact@zevo360.com or through WhatsApp at +919109044170. Please provide relevant details, including the reason for the refund request and any supporting documentation (if applicable).
  2. Refund Evaluation: Our support team will review your refund request and assess eligibility based on the terms outlined in this policy. This may involve investigating reported issues or verifying transaction records.
  3. Refund Disbursement: Approved refunds will be processed using the original payment method. Please note that processing times may vary depending on your financial institution, and the refund can take 7-28 days to reflect in your account.

Policy Updates

Zevo360 reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Users will be notified of any changes via email or through the Zevo360 application.

By using Zevo360 and subscribing to our services, you acknowledge and agree to abide by the terms outlined in this Cancellation and Refund Policy. If you have any questions or need clarification regarding this policy, please contact our customer support team.

Date of Last Revision: 13 February 2024

Thank you for choosing Zevo360!